Refund and Returns Policy
Thank you for shopping at La Design Ai! We strive to ensure your satisfaction with every purchase made on our platform. Please read our return policy carefully to understand your rights and obligations when returning items.
2-Week Return Policy: We offer a comprehensive 2-week return policy from the date of delivery. Within this period, customers are eligible for a full refund on their purchase, provided the items are returned in their original condition, unused, and undamaged.
Conditions for Return: To initiate a return, kindly ensure that the items:
- Remain in their original packaging.
- Are unworn, undamaged, and unused.
- Include all original tags, labels, and accessories.
Return Procedure:
- Contact our customer service team within the 2-week return window to initiate the return process.
- Upon approval, securely package the item(s) for return, ensuring they meet the conditions outlined above.
- Ship the package to the designated return address provided by our customer service team.
- Once we receive and inspect the returned items, we will process your refund promptly.
Shipping Costs: Customers are responsible for covering the shipping costs associated with returning the items. Please note that these costs are non-refundable.
Refund Processing: Upon receipt and inspection of the returned items, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase.
Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will work swiftly to resolve the issue and provide you with a satisfactory solution.
Enjoy Your Shopping Experience: We appreciate your trust in La Design Ai. We aim to provide you with high-quality products and exceptional customer service. If you have any further questions or concerns regarding our return policy, please don’t hesitate to contact us.
Thank you for choosing La Design Ai. Happy shopping!
